This page (together with the documents referred to in it) tells you the terms (the 'Terms') which apply when you order any menu items (the "Items") from our website or mobile applications and related services (each referred to as an 'Application')..paradisepizza.uk
This website is operated by Paradise Pizza. Please read these Terms carefully before ordering any Items from our Application. These terms and conditions tell you the rights and obligations you have. Please read these carefully before you use this website. You may have other rights granted by law, and these terms and conditions do not affect these. This does not affect your statutory rights as a consumer. Should you have any questions complaints or comments, please email us at info@paradisepizza.uk.
Information About Us
"Takeaway/We/Us/Our" meansParadise Pizza
"Grub24UK limited"is a company registered in England and Wales under number 11873507, whose registered office is at Unit 8 Elite House Office 6, 100 Villiers Road, London, England, NW2 5PJ. Grub24UK ltd are the operators of this Website/Application;
"Website" means paradisepizza.uk
These Terms and Conditions govern the sale of all goods by us and will form the basis of the contract between you and us. If you wish to place an order with us, our Website/Application will guide you through the ordering process. Before submitting your order to us, you will be given the opportunity to review and amend it. Please ensure that you have checked your order and that you have read these Terms and Conditions carefully before submitting it. If you are unsure about any part of these Terms and Conditions, please ask us for clarification.
Allergy, dietary and other menu information
If you have, or someone you are ordering for has, a concern about food allergies, intolerances or other dietary preferences, you should always contact Paradise Pizza directly before placing your order. Please do not use the "leave a note for Paradise Pizza" box for your food allergies or intolerances, Please contact Paradise Pizza directly on 0191 373 1423. Please do not order online.
Our Contract
All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. In order to contract with Paradise Pizza you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Paradise Pizza retains the right to refuse any request made by you. If your order is accepted we will inform you by email and, SMS or via the website. When placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. When you place an order, you will receive an acknowledgement e-mail and/or webpage confirming receipt of your order: this email and or webpage will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by the medium used for placing the order (SMS, e-mail or other appropriate digital means) that the goods which you ordered have been dispatched to you. Only those goods listed sent at the time of dispatch will be included in the contract formed.
Pricing and Availability
Whilst we try to ensure that all details, descriptions and prices which appear on this Website/Application are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund from Paradise Pizza. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.
Your Account Security
Paradise Pizza cannot be held responsible for any loss/damage of information which may arise as a result of failure by you to protect your account security. The transmission of information via the Internet is not completely secure. Although we take the steps required by law to protect your information, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk.
Availability
This website may be unavailable at certain times to allow for maintenance and upgrades. Although we will endeavour to notify customers in advance of any service unavailability, this cannot be guaranteed and we reserve the right to alter or withdraw the service at any time .
Privacy Policy and Terms of Use
You must read and understand the Privacy Policy before continuing to use . Use of our Website/Application is also governed by our Privacy Policy and Website/Application Terms of Use, available from Terms of Use. Our Privacy Policy and Website/Application Terms of Use are incorporated into these Terms and Conditions by this reference.paradisepizza.uk
Variation
Paradise Pizza shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website/Application.
Alcohol and Cigarettes
Orders containing either alcohol or cigarettes can not be accepted from persons under the age legal age of purchase in their resident country. You agree to not place orders for any items that are not legal for you to purchase
Delivery Estimates
Times given for collection and delivery are only approximate; neither Grub24 nor Paradise Pizza can provide an exact time for delivery but endeavour to deliver within the approximate delivery time specified when you place your order
Payment
Once your order has been accepted, this represents an agreement between you the user and Paradise Pizza. Paradise Pizza has sole responsibility for this order. Cash payments are made directly to us fulfilling the order. If you have chosen to pay with credit or debit card or other electronic payment method on then the transaction is processed by Grub24uk Ltd. Please ask in store for terms relating to any discounts offered. Delivery and/or card charges are calculated per order and based on the policy of the individual restaurant. Prices are subject to change and all goods are subject to availability.paradisepizza.uk
REFUND POLICY
Any refunds are at the sole discretion of the manager on duty. Refunds will not be given for mistakes on your part when ordering or if you choose to change your mind. If you believe you are entitled to a refund please contact the shop on 0191 373 1423 and make a complaint, this is applicable for both cash and card orders. Making a complaint does not guarantee a refund. We may offer alternatives to monetary refunds, for example, substitutes on goods. By ordering online, you accept this could be the case and agree to any fair substitute.
Law and Jurisdiction
These Terms and Conditions, and the relationship between you and us (whether contractual or otherwise) shall be governed by and construed in accordance with the laws of England & Wales. If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in the above clause takes away or reduces your rights as a consumer to rely on those provisions. Any dispute, controversy, proceedings or claim between you and us relating to these Terms and Conditions, or the relationship between you and us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.
