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PASS Online: The Industry Standard
PASS: The Industry Standard
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Driver Recruitment & Retention
Customized Classroom Training
Certification Programs
Emerging Leaders Academy
recertification
Training Calendar
Online training center
Recruiting, Building and Retaining a Sustainable Driver Workforce
Front Line Supervisor Training
Excellence in Training: Train-the-Trainer
Understanding PassengersWho Have Experienced Trauma
Passenger Assistance, Safety and Sensitivity (PASS)
Volunteer Driver Safety
Conflict Management and De-escalation for Transit Drivers and Supervisors
About our courses
These online classes are designed to take at your own pace, whenever it’s convenient for you. Simply select the course you want to take and you’ll be taken to the course page to either take the course — if it’s free — or to the pay page and then the course.
Recruiting, Building and Retaining a Sustainable Driver Workforce
Put an end to driver shortages at your operation by learning the latest recruitment and retention tools. The strategies that make up this self-paced online course have been proven to work at all sizes of transit operations.
Front Line Supervisor Training
Front line supervisors are essential to any transit operation’s success . This self-paced online training course ensures that front line supervisors have both the organization mission as well as day-to-day practical skills to thrive.
Excellence in Training: Train-the-Trainer
Ensure that your trainers — the people you’ve entrusted to train all levels of agency staff — have all the tools and skills necessary to effectively do their important job. You’ll see instant results from this insightful self-paced online class.
Understanding Passengers Who Have Experienced Trauma
Transit drivers of all size systems need to better understand the people they’re transporting. This free self-paced online certification program for transit operators teaches empathy, de-escalation tactics and useful skills that all drivers need to succeed.
Passenger Assistance, Safety and Sensitivity (PASS)
CTAA’s driver training program is the recognized industry standard when it comes to ensuring that your passengers are transported in the most safe, sensitive and careful manner possible.
Volunteer Driver Safety
CTAA’s National Volunteer Transportation Center and the Volunteers Insurance Service Association, Inc. who teamed up to create this online course specifically designed for volunteer drivers.
Conflict Management and De-escalation for Transit Drivers and Supervisors
With appreciation, CTAA thanks the New Mexico Department of Transportation (Transit and Rail Division), for providing transit agencies in every state with free access to this course. We also thank Ream Lazaro, long time nationally recognized transit industry safety, security and training expert.
Training Calendar
For information on training events
Contact Training at training@ctaa.org
May
PASS: TRAIN-THE-TRAINER
Virtual
May 22
SOLD OUT
Certified Community Transit Supervisor (CCTS)
Virtual
May 22-23
PASS: TRAIN-THE-TRAINER
Virtual
May 29
SOLD OUT
Virtual
May 30
June
EXPO 2024
In person
West Palm Beach, Fla.
June 10-12
- LEADING WITH EMOTIONAL INTELLIGENCE: CHANGING LEADERSHIP IN A CHANGING WORLD
- SUCCESSION PLANNING: PREPARING FOR FUTURE SUCCESS
- CUSTOMER DRIVEN SERVICE
- UNDERSTANDING PERFORMANCE MEASURES
- PASSENGER ASSISTANCE SAFETY AND SENSITIVITY (PASS) TRAIN-THE-TRAINER
- CERTIFIED COMMUNITY TRANSIT SUPERVISOR (CCTS)
- CERTIFIED SAFETY AND SECURITY OFFICER (CSSO)
- PREPARING FOR THE CERTIFIED COMMUNITY TRANSIT MANAGER (CCTM) AND CERTIFIED TRANSIT PROGRAM ADMINISTRATOR (CTPA) EXAM
- PROFESSIONAL DISPATCHING AND SCHEDULING (PDS)
- VEHICLE MAINTENANCE MANAGEMENT AND COMPLIANCE
- FINANCIAL MANAGEMENT FOR TRANSIT AGENCIES
July
PASS: TRAIN-THE-TRAINER
Virtual
July 10
PASS: Train-the-Trainer
Virtual
July 24
Certified Community Transit Supervisor (CCTS)
Virtual
July 24-25
Customer Driven Service
Virtual
July 31
August
PASS: TRAIN-THE-TRAINER
Virtual
August 7
De-escalating Stressful Situations
Virtual
August 13
Professional Dispatching and Scheduling (PDS)
Virtual
August 14-15
Virtual
August 20
PASS: TRAIN-THE-TRAINER
Virtual
August 21
Certified Safety And Security Officer (CSSO)
Virtual
August 21-22
September
Virtual
September 10
PASS: TRAIN-THE-TRAINER
Virtual
September 11
Certified Community Transit Supervisor (CCTS)
Virtual
September 11-12
Certified Community Transit Managers / Certified Transit Programs Administrators
Virtual
September 17-18
Vehicle Maintenance Management and Compliance (VMMC)
Virtual
September 18-19
PASS: TRAIN-THE-TRAINER Course (Classroom Training)
New Iberia, Louisiana
September 23-24
Fatigue Awareness for Frontline Transit Employees
Virtual
September 24
PASS: TRAIN-THE-TRAINER
Virtual
September 25
Leading with Emotional Intelligence: Changing Leadership in a Changing World
Virtual
September 26
October
PASS: TRAIN-THE-TRAINER
Virtual
October 9
Certified Safety And Security Officer (CSSO)
Virtual
October 16-17
PASS: TRAIN-THE-TRAINER
Virtual
October 23
Professional Dispatching and Scheduling (PDS)
Virtual
October 23-24
Customer Driven Service (4-Hour Course)
Virtual
October 30
November
De-escalating Stressful Situations with Passengers
Virtual
November 6
PASS: TRAIN-THE-TRAINER
Virtual
November 6
Virtual
November 13
Certified Community Transit Supervisor (CCTS)
Virtual
November 13-14
PASS: TRAIN-THE-TRAINER
Virtual
November 20
Leading with Emotional Intelligence: Changing Leadership in a Changing World
Virtual
November 21
December
PASS: TRAIN-THE-TRAINER
Virtual
December 4
Vehicle Maintenance Management and Compliance (VMMC)
Virtual
December 4-5
Certified Safety And Security Officer (CSSO)
Virtual
December 10-11
Certified Community Transit Managers / Certified Transit Programs Administrators
Virtual
December 11-12
Virtual
December 17
PASS: TRAIN-THE-TRAINER
Virtual
December 18
contact us
Caryn Souza
Program Director
202.294.6527
souza@ctaa.org
Len Cahill
Training Coordinator
202.415.9653
cahill@ctaa.org
Stephanee Smith
Training Coordinator
202.415.0220
smith@ctaa.org
David Engel
Training Coordinator
202-247-8356
engel@ctaa.org
The Community Transportation Association of America (CTAA) and its members believe that mobility is a basic human right. From work and education to life-sustaining health care and human services programs to shopping and visiting with family and friends, mobility directly impacts quality of life.
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