Community Transportation (2024)

Table of Contents
PASS Online: The Industry Standard PASS: The Industry Standard Pass: order training materials Driver Recruitment & Retention Customized Classroom Training Certification Programs Emerging Leaders Academy recertification Training Calendar Online training center Recruiting, Building and Retaining a Sustainable Driver Workforce Front Line Supervisor Training Excellence in Training: Train-the-Trainer Understanding PassengersWho Have Experienced Trauma Passenger Assistance, Safety and Sensitivity (PASS) Volunteer Driver Safety Conflict Management and De-escalation for Transit Drivers and Supervisors About our courses Recruiting, Building and Retaining a Sustainable Driver Workforce Front Line Supervisor Training Excellence in Training: Train-the-Trainer Understanding Passengers Who Have Experienced Trauma Passenger Assistance, Safety and Sensitivity (PASS) Volunteer Driver Safety Conflict Management and De-escalation for Transit Drivers and Supervisors Training Calendar For information on training events May PASS: TRAIN-THE-TRAINER Certified Community Transit Supervisor (CCTS) PASS: TRAIN-THE-TRAINER June EXPO 2024 July PASS: TRAIN-THE-TRAINER PASS: Train-the-Trainer Certified Community Transit Supervisor (CCTS) Customer Driven Service August PASS: TRAIN-THE-TRAINER De-escalating Stressful Situations Professional Dispatching and Scheduling (PDS) PASS: TRAIN-THE-TRAINER Certified Safety And Security Officer (CSSO) September PASS: TRAIN-THE-TRAINER Certified Community Transit Supervisor (CCTS) Certified Community Transit Managers / Certified Transit Programs Administrators Vehicle Maintenance Management and Compliance (VMMC) PASS: TRAIN-THE-TRAINER Course (Classroom Training) Fatigue Awareness for Frontline Transit Employees PASS: TRAIN-THE-TRAINER Leading with Emotional Intelligence: Changing Leadership in a Changing World October PASS: TRAIN-THE-TRAINER Certified Safety And Security Officer (CSSO) PASS: TRAIN-THE-TRAINER Professional Dispatching and Scheduling (PDS) Customer Driven Service (4-Hour Course) November De-escalating Stressful Situations with Passengers PASS: TRAIN-THE-TRAINER Certified Community Transit Supervisor (CCTS) PASS: TRAIN-THE-TRAINER Leading with Emotional Intelligence: Changing Leadership in a Changing World December PASS: TRAIN-THE-TRAINER Vehicle Maintenance Management and Compliance (VMMC) Certified Safety And Security Officer (CSSO) Certified Community Transit Managers / Certified Transit Programs Administrators PASS: TRAIN-THE-TRAINER contact us Caryn Souza Len Cahill Stephanee Smith David Engel Join About Resources

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PASS Online: The Industry Standard

Every year, more than 10,000 drivers take this industry standard course.Know More

PASS: The Industry Standard

The PASS program ensures that drivers have current expertise in passenger assistance techniques and sensitivity skills appropriate for serving persons with disabilities.Know More

Pass: order training materials

Get materials for the classroom two-day PASS driver certification training or online PASS driver training plus half day hands-on workshop.Know More

Driver Recruitment & Retention

There's a direct correlation between the effort and attention that’s put into all aspects of employee retention and the need for driver recruitment. Know More

Customized Classroom Training

Customized classroom training courses are tailored to meet your organization’s specific needs. Know More

Certification Programs

CTAA: Your full service training and certification source. Know More

Emerging Leaders Academy

The CTAA Emerging Leaders Academy is designed for transportation system employees who have shown promise as a future leader Know More

recertification

Easily recertify your training and certificates.Know More

Training Calendar

Check our calendar for training opportunities near you. Know More

Online training center

Recruiting, Building and Retaining a Sustainable Driver Workforce

Front Line Supervisor Training

Understanding PassengersWho Have Experienced Trauma

Passenger Assistance, Safety and Sensitivity (PASS)

Volunteer Driver Safety

Conflict Management and De-escalation for Transit Drivers and Supervisors

About our courses

These online classes are designed to take at your own pace, whenever it’s convenient for you. Simply select the course you want to take and you’ll be taken to the course page to either take the course — if it’s free — or to the pay page and then the course.

Put an end to driver shortages at your operation by learning the latest recruitment and retention tools. The strategies that make up this self-paced online course have been proven to work at all sizes of transit operations.

Front line supervisors are essential to any transit operation’s success . This self-paced online training course ensures that front line supervisors have both the organization mission as well as day-to-day practical skills to thrive.

Ensure that your trainers — the people you’ve entrusted to train all levels of agency staff — have all the tools and skills necessary to effectively do their important job. You’ll see instant results from this insightful self-paced online class.

Transit drivers of all size systems need to better understand the people they’re transporting. This free self-paced online certification program for transit operators teaches empathy, de-escalation tactics and useful skills that all drivers need to succeed.

CTAA’s driver training program is the recognized industry standard when it comes to ensuring that your passengers are transported in the most safe, sensitive and careful manner possible.

CTAA’s National Volunteer Transportation Center and the Volunteers Insurance Service Association, Inc. who teamed up to create this online course specifically designed for volunteer drivers.

With appreciation, CTAA thanks the New Mexico Department of Transportation (Transit and Rail Division), for providing transit agencies in every state with free access to this course. We also thank Ream Lazaro, long time nationally recognized transit industry safety, security and training expert.

Community Transportation (2)

Training Calendar

For information on training events

Contact Training at training@ctaa.org

May

PASS: TRAIN-THE-TRAINER

Virtual
May 22
SOLD OUT

Certified Community Transit Supervisor (CCTS)

Virtual
May 22-23

PASS: TRAIN-THE-TRAINER

Virtual
May 29
SOLD OUT

Virtual
May 30

June

EXPO 2024

In person
West Palm Beach, Fla.
June 10-12

  • LEADING WITH EMOTIONAL INTELLIGENCE: CHANGING LEADERSHIP IN A CHANGING WORLD
  • SUCCESSION PLANNING: PREPARING FOR FUTURE SUCCESS
  • CUSTOMER DRIVEN SERVICE
  • UNDERSTANDING PERFORMANCE MEASURES
  • PASSENGER ASSISTANCE SAFETY AND SENSITIVITY (PASS) TRAIN-THE-TRAINER
  • CERTIFIED COMMUNITY TRANSIT SUPERVISOR (CCTS)
  • CERTIFIED SAFETY AND SECURITY OFFICER (CSSO)
  • PREPARING FOR THE CERTIFIED COMMUNITY TRANSIT MANAGER (CCTM) AND CERTIFIED TRANSIT PROGRAM ADMINISTRATOR (CTPA) EXAM
  • PROFESSIONAL DISPATCHING AND SCHEDULING (PDS)
  • VEHICLE MAINTENANCE MANAGEMENT AND COMPLIANCE
  • FINANCIAL MANAGEMENT FOR TRANSIT AGENCIES

July

PASS: TRAIN-THE-TRAINER

Virtual
July 10

PASS: Train-the-Trainer

Virtual
July 24

Certified Community Transit Supervisor (CCTS)

Virtual
July 24-25

Customer Driven Service

Virtual
July 31

August

PASS: TRAIN-THE-TRAINER

Virtual
August 7

De-escalating Stressful Situations

Virtual
August 13

Professional Dispatching and Scheduling (PDS)

Virtual
August 14-15

Virtual
August 20

PASS: TRAIN-THE-TRAINER

Virtual
August 21

Certified Safety And Security Officer (CSSO)

Virtual
August 21-22

September

Virtual
September 10

PASS: TRAIN-THE-TRAINER

Virtual
September 11

Certified Community Transit Supervisor (CCTS)

Virtual
September 11-12

Certified Community Transit Managers / Certified Transit Programs Administrators

Virtual
September 17-18

Vehicle Maintenance Management and Compliance (VMMC)

Virtual
September 18-19

PASS: TRAIN-THE-TRAINER Course (Classroom Training)

New Iberia, Louisiana
September 23-24

Fatigue Awareness for Frontline Transit Employees

Virtual
September 24

PASS: TRAIN-THE-TRAINER

Virtual
September 25

Leading with Emotional Intelligence: Changing Leadership in a Changing World

Virtual
September 26

October

PASS: TRAIN-THE-TRAINER

Virtual
October 9

Certified Safety And Security Officer (CSSO)

Virtual
October 16-17

PASS: TRAIN-THE-TRAINER

Virtual
October 23

Professional Dispatching and Scheduling (PDS)

Virtual
October 23-24

Customer Driven Service (4-Hour Course)

Virtual
October 30

November

De-escalating Stressful Situations with Passengers

Virtual
November 6

PASS: TRAIN-THE-TRAINER

Virtual
November 6

Virtual
November 13

Certified Community Transit Supervisor (CCTS)

Virtual
November 13-14

PASS: TRAIN-THE-TRAINER

Virtual
November 20

Leading with Emotional Intelligence: Changing Leadership in a Changing World

Virtual
November 21

December

PASS: TRAIN-THE-TRAINER

Virtual
December 4

Vehicle Maintenance Management and Compliance (VMMC)

Virtual
December 4-5

Certified Safety And Security Officer (CSSO)

Virtual
December 10-11

Certified Community Transit Managers / Certified Transit Programs Administrators

Virtual
December 11-12

Virtual
December 17

PASS: TRAIN-THE-TRAINER

Virtual
December 18

contact us

Caryn Souza

Program Director
202.294.6527
souza@ctaa.org

Len Cahill

Training Coordinator
202.415.9653
cahill@ctaa.org

Stephanee Smith

Training Coordinator
202.415.0220
smith@ctaa.org

David Engel

Training Coordinator
202-247-8356
engel@ctaa.org

The Community Transportation Association of America (CTAA) and its members believe that mobility is a basic human right. From work and education to life-sustaining health care and human services programs to shopping and visiting with family and friends, mobility directly impacts quality of life.

Community Transportation (2024)
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